Terms of Service
Terms and Conditions
Definitions
My Day Care Services (The Company, we or us) is a UK registered company; Registration Number
9122395.The registered office is Maltravers House, Petters Way, Yeovil BA20 1SH. The Terms and
Conditions of Business set out below have been made available to the Purchaser (you, the student, service
user, or client). Acceptance by the Purchaser of the provision of care services via the Company will
constitute acceptance of these Terms and Conditions of Business a contractual agreement between the
Company and the Purchaser and/or Customer and these Terms will be binding whether or not signed by the
Purchaser.
What we offer
We provide person-centered day-care provision for adults with learning disabilities both in our ‘hubs’ and in
the community usually between the hours of 8.30am to 4.30pm Monday to Friday inclusive. We also offer
one to one evening and weekend care with prior arrangement subject to staff availability.
Our charges
We charge daily rates depending on the level of care we provide. These charges will be agreed with you
before any care is given. We have daily rates and extra ‘core hours’ (usually for one-on-one staff support or
activities where extra resource is needed) depending on the student’s needs. When those rates are agreed
we expect payment as per our payment terms as set out below. If any increase in charges (for example a
change in service provision) is required, we will give 4 weeks’ notice of these increases. On occasion we
offer day trips and visits to places and attractions, or extra activities and sessions usually chosen by our
students. When there is a third-party charge for this the student must pay for these charges themselves, we
cannot add these charges to your My Day invoice.
Commencement of Service and Termination of Service
If you wish to attend our service, following your visit, free ‘taster’ session or referral we will need to have a
completed Essential Information form completed before you attend regular sessions/days. We must know the
full details of the individual or agency responsible for paying the invoices for the service we provide. If you
wish to stop using our services, you must give us 4 clear weeks’ notice in writing. If we choose to end the
service we provide to you we will also give 4 weeks’ notice in writing. If you wish to change the number of
days you attend we require 4 clear weeks’ notice. This is to allow us to match staff, hub, transport and
activity resources to our service user numbers to ensure effective cover and continuity of service.
Payments and Invoices
We will provide an invoice in arrears (usually monthly) for our services which will be itemized to show what
we are charging for. As we charge in arrears, we do expect prompt payments of invoices. Payment is due,
cleared into our account, on or before the ‘due by’ date stated on the invoice, usually the 21st of the
month following the month in which services were provided. Our bank account details, and postal
address are shown on our invoices. Debt recovery costs and late payment fees will be charged as
per current United Kingdom Government Legislation. Our services will be withdrawn if payment is
not made within the timeframes as set out above.
Accessing our service, Transport
We may offer, where available, transport either in My Day employees private cars or in My Day owned
vehicles. This transport provision is entirely optional and does not constitute any part of the care service we
offer. There is a charge which will be agreed for this service which we will include on the invoice we send
you. We reserve the right to withdraw or decline this transport provision. For occasional, individual trips or for
pick up and drop off outside our usual area we are happy to agree a charge dependent on distance, staffing,
and time. Our transport charges simply cover the costs incurred (vehicles, fuel etc.) and will always be kept
as low as possible.
Non-Attendance
Non – attendance will be charged as usual in the event of you not attending your regular agreed days.
General
Whilst every care will be taken, we cannot accept responsibility for any service user’s property. We have
ample insurance cover and details of this is available on request. We subscribe to ‘QCS Care Quality
Systems’. We have very thorough Health & Safety standards and multiple risk assessments designed to
ensure compliance with all relevant laws and standards. These documents are available for inspection on
request. If you are unhappy with or have any concerns or questions about the service we offer, please talk to
us and we will address your concerns. We share our experiences daily via social media using photos and
videos. If you would prefer not to be included in this, please let us know.
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