Terms of Service
Terms and Conditions
My Day Care Services (The Company, we or us) is a UK registered company; Registration Number 9122395.The registered office is Maltravers House, Petters Way, Yeovil BA20 1SH. The Terms and Conditions of Business set out below have been made available to the Purchaser (you, the customer, service user, or client). Acceptance by the Purchaser of the provision of care services via the Company will constitute acceptance of these Terms and Conditions of Business a contractual agreement between the Company and the Purchaser and/or Customer and these Terms will be binding whether or not signed by the Purchaser.
What we offer
We provide person centered day care provision for adults with learning disabilities both in our ‘hubs’ and in the community usually between the hours of 9am to 4pm Monday to Friday inclusive. We also offer one to one evening and weekend care with prior arrangement subject to staff availability.
We charge daily rates depending on the level of care we provide. These charges will be agreed with you before any care is given. We have daily rates and extra ‘core hours’ (usually for one on one staff support or activities where extra resource is needed) depending on the service user’s needs. When those rates are agreed we expect payment as per our payment terms as set out below. If any increase in charges (for example a change in service provision) is required we will agree these with you before the extra provision is made. On occasion we offer day trips and visits to places and attractions, extra activities and sessions usually chosen by our service users. When there is an extra charge for these we will agree them with you and add these charges to your invoice. These extras are charged at cost and every effort is taken to ensure best value for money with entrance fees and transport costs.
Commencement of Service and Termination of Service
Following your free ‘taster’ session or referral we will need to have a completed Essential Information form completed before you attend regular sessions/days. If you wish to stop using our services you must give us 4 clear weeks’ notice in writing. If you wish to change the number of days you attend we require 4 clear weeks’ notice. This is to allow us to match staff, hub, transport and activity resources to our service user numbers to ensure effective cover and continuity of service.
Payments and Invoices
We will provide an invoice in arrears (usually monthly) for our services. This will show the care and any transport (extras) charges. As we charge in arrears, we do expect prompt payments of invoices. Payment is due, cleared into our account, on or before the last working day of the month in which the invoice is dated. Our bank account details and postal address are shown on our invoices. Debt recovery costs and late payment fees will be charged as per current United Kingdom Government Legislation. Our services will be withdrawn if payment is not made within the timeframes as set out above.
Accessing our service, Transport
We can offer, depending on demand and suitability, collection and return of service users using our own transport. There is a charge which will be agreed for this transport and we will include this (usually a daily rate) on our invoices. We assess the suitability of service users accessing our transport and monitor on an ongoing basis. We may, under certain circumstances, withdraw this transport provision wholly or for any individual but we commit to discussing this fully with the service user or users before any change in this provision is made. For using our transport during the day for any trips this standard charge applies. For one-to-one trips or for pick up and drop off outside our usual area we are happy to agree a charge dependent on distance, staffing and time. Our transport charges simply cover the costs incurred (vehicles, fuel etc.) and will always be kept as low as possible.
Non – attendance will be charged as usual in the event of you not attending your regular agreed days.
We offer two weeks planned or booked ‘holiday’ per calendar year for which no usual attendance fees will apply. We do not charge for public holidays or in the event of MyDay being closed for staff training.
Whilst every care will be taken, we cannot accept responsibility for any service user’s property. We have ample insurance cover and details of this are available on request. We comply with ‘QCS Care Quality Systems’. We have very thorough Health & Safety standards and multiple risk assessments designed to ensure complete compliance with all relevant laws and standards. These documents are available for inspection on request. If you are unhappy with or have any concerns or questions about the service we offer please talk to us and we will address your concerns. We share our experiences daily via social media using photos and videos. If you would prefer not to be included in this please let us know.